Join our team

Customer Account Handler

We're looking for an enthusiastic and positive team player with a passion for sales to join our team as a Customer Account Handler.

If you're someone natural empathy and enjoy building a rapport with customers over the phone, this role could be ideal for you.

Homewise_Office_Video_Still_Rhonda

Not seeing your ideal job listed?

If you'd like to work at Homewise but are not seeing your perfect position advertised, please email us your CV and cover letter to register your interest in future positions.

Recruitment FAQs

Do you have any roles available now?

We're always recruiting and will often have a variety of roles available, including part-time, full time and FTC opportunities.

Please visit our Careers section to view our current vacancies today.

How do I apply for a role with Homewise?

On each job description there is a link to follow which will guide you through the application process, including uploading your CV and a covering letter.

I’ve submitted an application; how do I know it’s been received?

You should have received a standard acknowledgement within 12 hours of an application being made, however if you’re unsure and want to check, drop our recruitment team an email at careers@homewise.co.uk.

I’ve applied for a role with you, when will I hear if I’ve been successful?

We know how frustrating it is to not hear back from companies when you apply so we aim to respond personally to every candidate whether you have been selected or not.

Sometimes due to a large volume of applications this is not possible, and if you haven’t heard from us within two weeks of applying, assume you have been unsuccessful on this occasion. If you're uncertain, please email our team to check the status of your application.

What can I expect from the recruitment process?

We are always adapting our recruitment process depending on the role we are recruiting for.

The interview process may involve (but is not limited to) telephone screening, initial first stage interview, presentations, exercises which test the skills required for the role, values-based recruitment, competency-based recruitment and possibly even role play.

Sometimes you will even get the opportunity to meet the team you will be working in. All our interviews are relaxed as we want to see the best in you to ensure you fit our culture.

Please see our Careers section to view our current vacancies and apply today.

Do you work with recruitment agencies?

Not at this time. Our HR department and in-house recruitment team handle all applications that come in.

We do not accept speculative CVs from agencies as we are committed to sourcing our candidates directly. We do not pay agency fees where speculative and unsolicited CVs are submitted to Homewise or Homewise employees by any means other than through previous mutual agreement where terms of business have been agreed in advance.

We kindly ask all recruitment agencies to refrain from contacting us and/or sending speculative or unsolicited CVs.

How many people work at Homewise?

The Homewise team has grown at a rapid rate in recent years.

In 2015, we had a team of 30 staff, this rose to 50 by January 2018. In 2022, there are 60+ people working here, and the team continues to grow.

We're passionate about what we do and helping our customers - read more about our Team in the 'About Us' section of the website.

What is the company culture like?

Many of our roles are now hybrid, but the office continues to be a vibrant, energetic, and fun place to work. Our team is driven by our core values alongside our very own "Culture for Success", and everyone is passionate about their role in helping people achieve a happy retirement.

You'll often here us saying "Teamwork makes the dream work", and at Homewise it really does!

Are there opportunities to give back to the local community?

Yes, we love to get involved in giving back to the local community.

Every year we take part in a big charity event. So far we have climbed Mount Snowdon, rowed the Thames and in 2018, the whole of Homewise covered the distance of Brighton to Berlin to raise funds for Time to Talk Befriending during the “Big Blind Run”. 

We help the local community with various volunteering projects and have raised over £43,000 for charity through our larger events and fundraising days!

We're proud to have also sponsored numerous members of our team with their personal fundraising events.

What social activities does Homewise do?

Throughout the year we hold various events, including summer and Christmas celebrations. One great benefit to our office being based in the centre of Worthing is the wide variety of bars and restaurants on our doorstep. This means the team can easily go out for lunch or dinner within their departments and social circles too.

Where will I be based when working at Homewise?

Most of our roles are based in our head office in Worthing, West Sussex. Our office is located right in the heart of Worthing town centre, close to local transport links, shops, and amenities.

Some of our roles are hybrid, meaning you will spend your days working from home or in the office, and this will be stated in the description of the vacancy.

Will I receive training when I start?

Absolutely, we invest in our people and want to make sure they are given every opportunity to achieve their career goals.

When you start, you’ll be given a detailed induction plan that will equip you with all the knowledge you need to be successful here at Homewise. Not just that, we also help you to develop throughout your career to ensure your career aspirations are met.

We have a dedicated Learning and Development team who are passionate about your ongoing development.

Are there career progression and development opportunities?

We’re committed to retaining talent as well as recruiting into the team.

Throughout your career at Homewise we’ll support you, not only with promotion opportunities but also with further education, qualifications, and skills training where possible.

What company benefits are there when working at Homewise?

We believe that our people are what make Homewise the best place to work and working in a values-driven environment that happens to be in a great location!

Homewise truly cares about its employees and offers wonderful benefits, which are constantly reviewed and developed as per the wants and needs of the team. Learn more in our Careers section.

What do you do with the data you receive on me during recruitment?

As part of any recruitment process, Homewise collects and processes personal data relating to job applicants.

Homewise is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. Please see the full Applicant Privacy Policy for further details.

Do you have any roles available now?

We're always recruiting and will often have a variety of roles available, including part-time, full time and FTC opportunities.

Please visit our Careers section to view our current vacancies today.

How many people work at Homewise?

The Homewise team has grown at a rapid rate in recent years.

In 2015, we had a team of 30 staff, this rose to 50 by January 2018. In 2022, there are 60+ people working here, and the team continues to grow.

We're passionate about what we do and helping our customers - read more about our Team in the 'About Us' section of the website.

What is the company culture like?

Many of our roles are now hybrid, but the office continues to be a vibrant, energetic, and fun place to work. Our team is driven by our core values alongside our very own "Culture for Success", and everyone is passionate about their role in helping people achieve a happy retirement.

You'll often here us saying "Teamwork makes the dream work", and at Homewise it really does!

Are there opportunities to give back to the local community?

Yes, we love to get involved in giving back to the local community.

Every year we take part in a big charity event. So far we have climbed Mount Snowdon, rowed the Thames and in 2018, the whole of Homewise covered the distance of Brighton to Berlin to raise funds for Time to Talk Befriending during the “Big Blind Run”. 

We help the local community with various volunteering projects and have raised over £43,000 for charity through our larger events and fundraising days!

We're proud to have also sponsored numerous members of our team with their personal fundraising events.

What social activities does Homewise do?

Throughout the year we hold various events, including summer and Christmas celebrations. One great benefit to our office being based in the centre of Worthing is the wide variety of bars and restaurants on our doorstep. This means the team can easily go out for lunch or dinner within their departments and social circles too.

Do you have any roles available now?

We're always recruiting and will often have a variety of roles available, including part-time, full time and FTC opportunities.

Please visit our Careers section to view our current vacancies today.

How many people work at Homewise?

The Homewise team has grown at a rapid rate in recent years.

In 2015, we had a team of 30 staff, this rose to 50 by January 2018. In 2022, there are 60+ people working here, and the team continues to grow.

We're passionate about what we do and helping our customers - read more about our Team in the 'About Us' section of the website.

What is the company culture like?

Many of our roles are now hybrid, but the office continues to be a vibrant, energetic, and fun place to work. Our team is driven by our core values alongside our very own "Culture for Success", and everyone is passionate about their role in helping people achieve a happy retirement.

You'll often here us saying "Teamwork makes the dream work", and at Homewise it really does!

Are there opportunities to give back to the local community?

Yes, we love to get involved in giving back to the local community.

Every year we take part in a big charity event. So far we have climbed Mount Snowdon, rowed the Thames and in 2018, the whole of Homewise covered the distance of Brighton to Berlin to raise funds for Time to Talk Befriending during the “Big Blind Run”. 

We help the local community with various volunteering projects and have raised over £43,000 for charity through our larger events and fundraising days!

We're proud to have also sponsored numerous members of our team with their personal fundraising events.

What social activities does Homewise do?

Throughout the year we hold various events, including summer and Christmas celebrations. One great benefit to our office being based in the centre of Worthing is the wide variety of bars and restaurants on our doorstep. This means the team can easily go out for lunch or dinner within their departments and social circles too.

Do you have any roles available now?

We're always recruiting and will often have a variety of roles available, including part-time, full time and FTC opportunities.

Please visit our Careers section to view our current vacancies today.

How do I apply for a role with Homewise?

On each job description there is a link to follow which will guide you through the application process, including uploading your CV and a covering letter.

I’ve submitted an application; how do I know it’s been received?

You should have received a standard acknowledgement within 12 hours of an application being made, however if you’re unsure and want to check, drop our recruitment team an email at careers@homewise.co.uk.

Are there career progression and development opportunities?

We’re committed to retaining talent as well as recruiting into the team.

Throughout your career at Homewise we’ll support you, not only with promotion opportunities but also with further education, qualifications, and skills training where possible.

I’ve applied for a role with you, when will I hear if I’ve been successful?

We know how frustrating it is to not hear back from companies when you apply so we aim to respond personally to every candidate whether you have been selected or not.

Sometimes due to a large volume of applications this is not possible, and if you haven’t heard from us within two weeks of applying, assume you have been unsuccessful on this occasion. If you're uncertain, please email our team to check the status of your application.

What can I expect from the recruitment process?

We are always adapting our recruitment process depending on the role we are recruiting for.

The interview process may involve (but is not limited to) telephone screening, initial first stage interview, presentations, exercises which test the skills required for the role, values-based recruitment, competency-based recruitment and possibly even role play.

Sometimes you will even get the opportunity to meet the team you will be working in. All our interviews are relaxed as we want to see the best in you to ensure you fit our culture.

Please see our Careers section to view our current vacancies and apply today.

Will I receive training when I start?

Absolutely, we invest in our people and want to make sure they are given every opportunity to achieve their career goals.

When you start, you’ll be given a detailed induction plan that will equip you with all the knowledge you need to be successful here at Homewise. Not just that, we also help you to develop throughout your career to ensure your career aspirations are met.

We have a dedicated Learning and Development team who are passionate about your ongoing development.

What company benefits are there when working at Homewise?

We believe that our people are what make Homewise the best place to work and working in a values-driven environment that happens to be in a great location!

Homewise truly cares about its employees and offers wonderful benefits, which are constantly reviewed and developed as per the wants and needs of the team. Learn more in our Careers section.

Do you work with recruitment agencies?

Not at this time. Our HR department and in-house recruitment team handle all applications that come in.

We do not accept speculative CVs from agencies as we are committed to sourcing our candidates directly. We do not pay agency fees where speculative and unsolicited CVs are submitted to Homewise or Homewise employees by any means other than through previous mutual agreement where terms of business have been agreed in advance.

We kindly ask all recruitment agencies to refrain from contacting us and/or sending speculative or unsolicited CVs.

Where will I be based when working at Homewise?

Most of our roles are based in our head office in Worthing, West Sussex. Our office is located right in the heart of Worthing town centre, close to local transport links, shops, and amenities.

Some of our roles are hybrid, meaning you will spend your days working from home or in the office, and this will be stated in the description of the vacancy.

What do you do with the data you receive on me during recruitment?

As part of any recruitment process, Homewise collects and processes personal data relating to job applicants.

Homewise is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. Please see the full Applicant Privacy Policy for further details.

Get to know Homewise

Homewise is a family-run business, helping people to find their ideal home for over 50 years.

Our customers and all of our team members are like family. We're committed to being the very best we can be and Homewise provides the opportunities and training to do just that.

Together, we’ll deliver on our mission to…

  • Empower our customers with opportunity
  • Provide a valuable service
  • Shape and change the face of retirement
Homewise_Office_Video_Still_Rhonda2