Recognition of Our Exceptional Service
The Gold Trusted Service Award is granted to businesses that consistently exemplify excellence in customer service. Based on authentic customer feedback, this accolade acknowledges our dedication to maintaining a service rating of at least 4.5 out of 5 over the past year - our customers have rated us at an impressive 4.8! This achievement highlights our success in providing dependable support to our customers as they explore their options for moving home.
"Receiving the Gold Trusted Service Award is incredibly meaningful to us all at Homewise. It not only signifies our company's dedication to customers but also honours the hard work and passion that our entire team puts into making Homewise a trusted companion for our customers, and their families, during the moving process." Stacey, Sales Team Manager - Homewise
"Winning the award is a proud moment for my family and all at Homewise. It's a testament to the values we've upheld for over 50 years - values rooted in care, empathy, and unwavering support. Seeing the team's efforts reflected in the positive feedback from customers is special. Knowing that our company continues to make a real difference in people’s lives, helping them move with confidence and peace of mind, is profoundly satisfying and drives us to continue raising the bar for our service." Mark Neal, Managing Director - Homewise
Commitment to Customer Satisfaction
Exceptional customer service is the foundation of everything we do. Our team is attuned to the unique needs of those aged 60+, who are seeking the perfect home and longing for security and peace of mind in retirement.
Our service goes beyond property purchases and Home for Life Plans. We offer personalised support and expert guidance from the initial enquiry through to moving day and beyond, ensuring that moving home (often considered one of life's most stressful events) is as simple and worry-free as possible.
We prioritise clear communication, transparency, and genuine satisfaction, ensuring customers are confident in their trust in Homewise. Our team undergoes rigorous training, emphasising listening, empathy, and effective communication, aligned with our Code of Practice, and we actively seek feedback throughout our customers' journey with us to continuously enhance our practices.
Receiving accolades like the Feefo Gold Trusted Service Award affirms our approach and motivates us to surpass expectations while showcasing our trustworthy track record. However, our true success lies in the satisfaction and improved quality of life for our customers, and we take immense pride in being rated as 'exceptional' by them.
Explore our website to discover more about Homewise, what our customers say about their experiences with Homewise through independent reviews and video interviews, and understand how the Home for Life Plan works for those aged 60+ seeking peace of mind and a happy retirement.